Nokshify Support

A full commode set contains a pan, cistern, seat cover and push shower. Selling one set updates each component's stock.

1. Configure sets in the catalog: Link individual parts to the master set (1 pan, 1 cistern, 1 seat cover).
2. Add the set to a memo: Select the complete set when billing; no need to scan each accessory separately.
3. Automatic stock depletion: On posting, the godown balance of every component drops in exact proportion.
4. Loose component sales: If a customer only needs a seat cover or push shower, sell it on its own without breaking set rules.

Managing the same basin in gloss white, matte black, or grade-1 versus grade-2, each with its own pricing and reorder trigger.

1. Create the parent product: Define the model (e.g. Stella Counter Basin).
2. Attach variants: Add colours (White, Black) and grades (Premium, Commercial).
3. Independent prices and barcodes: Set dealer price, retail price and a low-stock alert for each variant.

How to give fast warranty service for concealed cisterns and fittings by looking up the original memo from the customer's phone number.

1. The warranty period (e.g. 36 or 60 months) prints automatically on the customer's memo.
2. When a customer returns with a failure, look up their mobile number to see the sale date and warranty status on screen.
3. Replacement parts received from the supplier under warranty can be logged directly as a purchase replacement.

Tiles made in different factory batches vary subtly in tint and caliber. How Nokshify protects your showroom from costly on-site mixing claims.

1. Purchase receipt entry: When unloading factory shipments, record the exact shade code (e.g. SH-A1 or SH-B2) and lot number on each purchase line.
2. Godown stacking: Stack identical shades together in designated bays; clearly write the shade code on the outer carton facing the aisle.
3. Sales allocation: When billing, take sufficient quantity from one specific shade for the customer's room or floor.
4. Shade integrity check: If the requested quantity exceeds a single lot's balance, Nokshify alerts you before the invoice is finalized.

When a customer needs 180 square feet of tiles, work out exact whole boxes plus loose pieces with no inventory mismatch or rounding leakage.

1. Tile dimensions and packing: Each tile item specifies pieces per box (e.g. 24×24 inch has 4 pieces = 16 SFT per box).
2. Area calculation: Enter 180 SFT with 5% cutting wastage; Nokshify computes 11 boxes and 1 loose piece.
3. Broken box selling: If you allow loose pieces, 1 full box is unsealed: 1 piece is billed and 3 pieces stay in loose stock.
4. Exact price basis: Whether quoted per SFT, per box or per piece, Nokshify does exact fractional math and rounds once, at the line total.

What happens when the booked shade runs out in the godown and an alternate shade must go out with customer and manager consent.

1. Confirmation required: If dispatch selects a shade other than the booked one, Nokshify blocks posting with a SHADE_CHANGE warning.
2. Customer verification: Confirm with the customer or contractor that the alternate shade is acceptable for a distinct room or bathroom.
3. Audited override: The manager or owner acknowledges the warning; the quantity is allocated to the chosen shade and recorded permanently in the audit log.

How to write off shattered or chipped tiles from saleable inventory while keeping accounting and supplier claims clean.

1. Open inventory adjustments: Go to Stock Adjustments in the menu.
2. Select a reason: Choose Damage / Breakage and specify the exact tile model, lot and shade.
3. Enter the quantity: Say whether whole boxes or loose pieces were damaged; attach photos or delivery-slip notes.
4. Post the movement: On-hand saleable stock drops immediately, while the cost and audit ledgers stay balanced.

How counter salesmen bill walk-in or regular customers, record advances, reserve stock and print receipts instantly.

1. Pick the customer: Search by mobile number, or add a new one in a click. Cash walk-in customers can be billed without registration.
2. Add items: Scan barcodes or type a name or size to add tiles and sanitary items.
3. Payment and discount: Enter what the customer paid in cash or bKash. The remaining balance is tracked as their due (baki).
4. Post: Click Post Invoice. Stock is reserved at once and the Bangla memo print option appears.

Stopping salesmen from quietly underselling at a loss, with manager approval for anything past the limit.

1. The owner sets a floor (minimum) price or a maximum discount percentage for each product.
2. If a salesman tries a larger discount, the screen blocks it with DISCOUNT_LIMIT_EXCEEDED.
3. A manager or the owner approves with their password, and the memo saves and appears in the monthly discount report.

Printing memos and money receipts with your shop logo, the Bangla font (SolaimanLipi) and QR codes.

1. After posting the memo, click Print.
2. Choose the layout that matches your counter printer: POS 58mm / 80mm or A4 / A5.
3. In the print preview, turn the browser headers and footers off and print. The Bangla text comes out crisp.

A customer budgets 100 boxes but takes only 30 today. Here is how the remaining 70 are never lost.

1. Open the memo and click Create Delivery Challan.
2. Enter the quantity going out today and choose the source godown.
3. Posting the challan prints a gate pass for the godown keeper and the driver.
4. The memo status becomes 'Partially Delivered'; cut a second challan later for the balance.

When a customer cancels the balance of an undelivered order, free up the stock that was held for it.

1. From the memo options, choose Short Close Undelivered.
2. The system confirms that the balance is not being delivered.
3. On confirming, the held lot and shade stock is released at once for other customers.

See who owes what and how old each balance is (0-30 days, 31-60 days, 60+ days) at a glance.

1. Under Customers, click any customer name to open their full statement.
2. Every memo, payment, return and the current closing balance is shown in order.
3. Open the Aging Report to prioritize the parties holding your money the longest.
4. Send the statement to the customer as a PDF on WhatsApp in one click.

Politely remind customers of a due balance by SMS, in your shop's name, without making a single call.

1. Go to SMS Marketing & Due Reminders.
2. Select customers with dues, individually or all at once.
3. Choose a template (e.g. "Dear customer, your balance at [Shop Name] is Tk [Amount]...").
4. Press Send; messages go out through the operator's approved gateway.

Reconcile cheques and online payments against your bank as accurately as cash.

1. Choose the payment method: cash, bKash, Nagad, bank or cheque.
2. For a cheque, record the bank name, cheque number and expected clearing date.
3. Until it clears, the cheque sits as 'Pending', held conditionally against the customer's balance.
4. Mark it 'Cleared' when the bank pays; if it bounces, the due is added straight back to the customer.

Move accounts kept on paper, or in another system, into Nokshify in 15 minutes.

1. Download the sample Excel Template from settings.
2. Fill in customer name, mobile number, address and the old due amount.
3. Upload it in the import form and check the validation preview; mistakes are flagged in red.
4. If all is well, click 'Commit Import'; hundreds of customer ledgers are created in seconds.

Accepting returned goods only when the shade matches, and putting them back on the correct lot.

1. Check the memo: Open Sales Returns with the memo number the customer bought from.
2. Inspect the shade and condition: Confirm the returned box is the memo's shade and is intact.
3. Enter the quantity: Record how many boxes or pieces are coming back. More than was bought is not allowed.
4. Restock and settle: Posting returns the stock to the correct shade and reduces the customer's due or issues a refund.

When a customer returns one tile and takes another, settle the net difference on one receipt.

1. On the return screen, turn on Exchange with New Draft.
2. Select a draft containing the new items the customer wants.
3. The system nets off the returned value against the new value and shows the amount due.
4. Take the difference in cash or refund it; everything is on one receipt.

Keep cost price and profit away from salesmen, and make sure no one can delete a memo by accident.

1. Owner: Full rights over all figures, cost price, net profit, every branch's stock and system settings.
2. Manager: Approves sales, overrides discounts, passes credit limits and views daily reports, but cannot touch core settings.
3. Salesman: Creates memos, sees customer dues and prints. Profit and purchase rates are fully hidden.
4. Godown keeper: Handles challans, purchase receipts and stock transfers only.

Moving goods from a central godown to showroom display, with a transfer challan.

1. Go to Stock Transfer and choose the source (From Godown) and destination (To Godown).
2. Enter the lots, shades and quantities being sent and post the transfer order.
3. The receiving keeper counts the goods and taps 'Acknowledge Receipt' to complete the transfer.

Keeping the counter running when the wifi drops or mobile data crawls.

1. Nokshify is very light, so it runs fast even over a phone's ordinary 4G/3G hotspot.
2. If the connection drops while a memo is a draft, do not refresh the page; it saves as soon as the connection returns.
3. Never clear the browser cache during working hours; it lets the needed files load from memory even offline.

Why Bangla comes out scrambled or as question marks on thermal and laser printers, and how to fix it.

1. Nokshify has the SolaimanLipi font built in, so nothing needs installing on your computer.
2. If Bangla is cut on a thermal printer, open More settings in the print dialog and set Scale to 'Fit to printable area'.
3. Turning on 'Print as image' in the printer driver renders Bangla conjuncts perfectly on any thermal printer.

If a reconciliation is stuck, share your screen with a Nokshify engineer and work it out together.

1. Start AnyDesk or TeamViewer on your computer.
2. Send us the 9-digit session code shown on screen, by WhatsApp or phone.
3. Our team connects and works through the numbers with you, and trains your staff at the same time.